Refund Policy

Introduction

At Step2Skill, we strive to ensure complete satisfaction for our learners. This Refund Policy outlines the conditions under which refunds may be provided for course enrollments and payments made via Razorpay.

1. Eligibility for Refunds

• Refund requests must be submitted in writing via email to info@step2skill.com.
• Refunds are applicable only if requested within 7 days of enrollment and before accessing any course material or attending live sessions.
• Once course content, materials, or live classes are accessed, no refund will be granted.
• Registration fees, administrative charges, and GST (if applicable) are non-refundable.

2. Non-Refundable Situations

• No refund for partial completion or non-attendance of classes.
• No refund for technical issues arising from the learner’s device, internet, or software.
• No refund for installment-based payments once the installment has been charged.

3. Refund Process (Razorpay)

All refunds for online payments are processed through the Razorpay Payment Gateway. Once approved, the refund will be initiated to the original payment method (UPI, card, or net banking). The processing time may vary from 7 to 10 working days depending on your bank or payment provider.

4. Course Cancellation by Step2Skill

If Step2Skill cancels a course due to unforeseen circumstances (faculty unavailability, insufficient enrollments, or technical issues), students will be eligible for a full refund or may choose to transfer to another course of equivalent value.

5. Contact for Refunds

For refund requests or queries, please contact us at:

• Email: info@step2skill.com
• Phone: +91-9343764643
• Address: Step2Skill, Raipur, Chhattisgarh, India